Board Thread:Chat Discussion/@comment-2240864-20141126074935/@comment-4991880-20141127200930

Xelrog T. Apocalypse wrote:

ClericofMadness wrote: MUST NOT DO This is the only thing that I think needs revised. Yes, it's important that, if someone sees misbehavior in the chat and there's no mod around to deal with it, he or she contact one... but at the same time, we don't want to encourage users to get involved with problem elements themselves. If someone is trolling the chat, we don't want them to respond and make the problem worse. If someone is attention whoring, we don't want to give them attention. If someone is flaming or starting drama, we don't want people to get into an argument with them and derail the chat.
 * Sit back and watch. If something really wrong is happening, tell someone. Help out. Assist! While you don't have to fret everything, if there is bad and no one is there to help, contact someone.

Basically, the above line sounds like (or could be interpreted as if) it's encouraging users to minimod. Call people out/shame them for acting up in the chat. Which inevitably only makes problems worse. Shaming them and humilating them in front of the whole chat will make them even more pissed off. DO NOT DO THIS! try calming them down and sort out the problem instead of pointing fingers, taking sides and making it all a big fuck up.